Josephine was really the only reason I went all the way to Queens to get my hair done. The salon itself is nice, clean, and somewhat stylish. But there's no longer anyone here who knows how to work with curly or ethnic hair. Mostly one-trick ponies there. Josephine, who was AMAZING and a true hairstylist in that she does fabulous, high-quality work with hair of ALL types, has left for greener pastures and is now working at a high-end salon in Chelsea. Thank God I found her card and looked her up on facebook!
When I called the salon, they lied to me and told me that she was on medical leave and would be out indefinitely, and then a couple weeks later told me she was no longer working there. When I asked where she went and what her last name was (I couldn't remember), the guy answering the phone (who owns part of the place, I believe) was completely rude and unprofessional. Sounded bitter, if you ask me.
The owners, who are there often, push services on you that you really don't need, have no real concept of customer service, and they treat their employees horrifically. I'm glad I no longer have to put up with any of that to get fabulous hair.
Pros: Nice atmosphere
Cons: The owners are disrespectful to employees and customers..
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