I recently bought a car from Beaverton Honda. My experience with the sales staff was fantastic. Linda is wonderful - no pressure, very open, honest about how everything works.
My frustration is with the ""F&I"" (finance & insurance) process. All throughout the sales process, Hondas are so wonderful and reliable. All of the sudden, when you're in the back room with the finance person, you're being convinced to buy all of these expensive warranty options. My F&I person said things like, ""if you go over a bump, a computer sensor can jiggle loose and the average repair cost is over $2,000 these days"" and ""you should buy the Lojack anti-theft device because, if they steal your car and get to your house, it's all over.""
I was pre-approved through my bank to finance the car. They told me just to have the dealership send over a purchase order. The F&I person wanted me to go through ""the process"" at the dealership anyway citing that it would be easier for me because I wouldn't have to sign papers twice. After going through the process, it was clear to me that the real reason was so that they wouldn't miss the opportunity to try to sell me warranties.
I'd go back to Beaverton Honda because of the sales staff, but I won't let myself be lured into spending all that time in the ""back room.""
Beaverton Honda is very close to providing a car-buying experience that is enjoyable. Too bad the last 1.5 hours leave you feeling worked over and on the defensive.
Pros: Great sales staff - honest, open, friendly
Cons: The ""back room""
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