We too had Aliso Air design and installed the HVAC system in our home. The engineering and quality of their work is a joke. We have rooms that have hurricane force winds leaving the vents in some rooms and other rooms in which there is literally NO airflow. It is impossible to heat or cool this house properly.
We have had Aliso Air out NUMEROUS times trying to correct this problem. They ultimately gave up and said "it is what it is". We ended up spending over $4000 adding additional units to the house to correct the issue.
Trying to get them out on a service call is a whole issue in itself. First, they have the rudest customer service staff of any company I have dealt with. You have to work on their terms or not at all. Second, they are always late to their service calls. Always the same excuse that the previous customer caused their delay.
They really seem to be stuck up on themselves. My recommendation is to leave them sitting in their offices and find another HVAC company to service or install your system.
Pros: None
Cons: Poor Design, Poor Followup, Terrible Customer Service
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