I called first to make sure I could have two new tires installed in time for me to go to work that afternoon. They assured me the job would be completed in 30 minutes.
It ended up taking nearly four hours and I was late to work (they had only one other car there, and four mechanics on duty). The customer service guy was rude and hostile everytime I spoke to him. The mechanics were all sitting around. I counted 1 hour during which my car was on the lift and no one touched it. The mechanics and salesperson laughed at my frustration. When I left the salesperson was rude and snide.
A week later two of my lugnuts had fallen off!! I checked all of them, and all of them were loose and close to falling off.
Astoundingly incompetent at every level.
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