I didn't think that a company could have worse service than Best Buy, but I was wrong.
I brought in a MacBook Pro to them to replace a broken superdrive, which was under warranty. After more than a week of no calls or updates, they finally called me in. When I got there, I was told that the superdrive was fixed, however during the repair process a technician scratched the screen on the computer.
I agree to let them replace the screen on the computer at no charge. After almost three weeks of not hearing back from them, I finally called Apple and complained about this whole thing - magically, right after I spoke with Apple, one of their technicians called me and informed me that a screen is in and I can come in to have the scratched screen replaced.
This whole experience was an absolute disaster. I also suspect they put a used/broken screen in the machine because the screen they put in my computer now developed burnt pixels (only a couple of months after being replaced) and it can no longer go blank in powersave mode. My machine is no longer under warranty so I have been screwed by them no matter.
I would never recommend this place to anyone. They are rude, incompetent and they treat customers as if they are a bother to the employees. Please stay far away if you know what's best for you.
My real name was included above, to ensure that nobody thinks this is a retaliatory review, so feel free to contact me directly if you have questions about this.
Cons: Rude, slow and unprofessional
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