My name is Janet Harrington and I am the owner of Quala Care Child Center, Inc. My personal cell phone number is 303-810-5235. Citysearch offered to remove my personal information from the posting but I declined that offer. I would be more than happy to discuss this situation with anyone.
Quala Care has been in business for over 19 years. We have a stellar reputation in the community and have many word of mouth referrals. I feel it is necessary to address the slanderous lies that Kelly has posted.
Our security deposit is non-refundable and that is clearly stated on our registration forms. Unfortunately, we have had parents miscarry and when that has happened, we have always refunded their deposit. That is exactly what we told Kelly when she signed up. She never asked about layoffs. If she had, she would have been told that she would be allowed to use up the tuition for drop-in care but that we would not refund the deposit. Loss of employment is clearly not comparable to a miscarriage. As in many other aspects of life, a non-refundable deposit is just that - non-refundable.
We have had a positive working relationship with over 1,000 families in our community. Kelly was clearly unhappy when I refused to refund her deposit when her husband lost his job but in fairness to all of our other customers, I followed our policy. Again, please feel free to contact me with any questions.
more