I'm looking for a new salon for roots, highlights, & cut. I noticed that the owner answers every unsatisfied customer & tries to resolve it. That says a lot to me.~ I had a horrible experience at James Joseph Salon on Newbury Street. I spent over $200 on a nightmarish experience, ""won't bore you"" then another $200 to fix their mistakes! James Joseph never had the decency to get back to me. (I immediately sent him a personal letter) no reply! I look forward to trying this salon, & I will definitely be writing a review~ What James Joseph doesn't know, is I have a big mouth & a big venue to voice my mouth. Shame on you James Joseph~Hat's off to the owner of this salon.
Pros: owner fixes unhappy customers, unlike James Joseph~
Cons: don't know yet~
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