Jay and the staff at Grand Travel & Cruise are simply incredible! Last year my husband and I decided that we wanted to take an Alaskan cruise. I immediately contacted Jay about the trip. Jay provided lots of information on the cruises in regards to the different ships as well as other crusing options. We booked a cruise package. Well, after much thought and discussion we decided that an Alaskan cruise was not what we wanted to do for summer vacation. I called Jay and explained to him that we were no longer interested and instead we wanted to go to Jamaica. Without any complaints, Jay immediately cancelled our Alaskan cruise for us and began working on a Jamaican package. He suggested Iberostar Grand to us for our accomodations. At first I was a bit hesistant because I had my eyes set on another resort. Jay assured me that I would enjoy this property much more. I took his word for it and boy did I ever!!! The Iberostar Grand was wonderful and immaculate. Everything was superb from beginning to end. The hospitality was magical. They even decorated my suite for my birthday. I mean the customer service was just beyond outstanding at this resort. Because of Jay, I had the best birthday that I have ever had. Not only did he suggest this fine resort, but he also made sure that I had a wonderful view, ensured that all my documents ( passport, seat assignment) was handled prior to take off, and followed up after the completion of the trip. I was soo impressed that I had to stop and send him a quick email during the trip to let him know how excited and happy I was about the resort. The customer service portrayed by this agency is insurmountable. Grand Travel and Cruise has a client for life and I will not plan another trip without them!
Pros: excellent customer service
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