Their negligence cost me grief and my dog suffering when she dog was very sick. She was born with a heart defect and had been a patient there since she was a puppy. When she was eight years old she suddenly developed difficulty breathing and couldn't walk ten feet without looking distressed. I called them and they told me to bring her in and I did, however I had to wait twenty minutes before Dr. Haxby came into the exam room. This entire twenty minutes my dog was gagging and coughing and gasping for breath. Dr. Haxby said she would run some tests and told me she would call me. I walked out of the exam room in grief - I felt as though I had been dismissed and wasn't welcome to wait there while the tests were being done. I went out to the lobby where some new staff person went over the charges with me and I had to sign something stating I would be responsible for the bill. Now, I had gone there with all my pets for ten years and easily spent thousands of dollars there and always paid my
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