We first looked online, then came to the store. they had everything we needed to see and feel; from the texture of fabrics, to the feel of the cushions ( 2 firmness types), to the actual sofa type themselves. A few we would have wanted to try were not available to see and feel, but we found a one of our first choices anyway. The ability to change dimensions was a real plus.\r
And last but not least was Hannah. She was very helpful in guiding us through the selection process, was very patient, though very busy and continues to assist us through this purchase process. Bravo Hannah!!\r
Pros: Great selection and customer service, even on a Sunday
Cons: We have to wait 3-4 wks. longer due to a fabric back order
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