I ducked the phone calls from hrfc for months i just didnt have the money and i had made arrangements and just couldnt keep them so i was shame so i just sat and waited for them to come get my car.well i got a call from a mr. william masden his voice sounded like he would understand so i got up the nerve to call back when i spoke with him he made me sorry i had called he talked so nasty to me i was in tears and i wanted to hang up but something told me to hold on i dont know what made him do it but he put mrs. karen cando on the phone and she was like a angel she was so caring and understanding she was not nasty or tried to make you feel bad it was like she put herself in my place after talking to her i felt as though a weigh was lifted off of me she helped me keep my car she treated me like a human being unlike mr. masden who had no feelings. Even though its her job to help us im still trying to think of something to do for her to let her no how much she helped me. And to Mr. Masden you never no when you will be in a situation like your customers so you need to take lessons from mrs. cando and learn how to treat customers you are the reason people are scared to call but thanks to me having faith in the lord and staying on the phone he let mrs. cando come in
Pros: It helps to have patience
Cons: don't let a nasty respresentive discourage you
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