Was on time for a 9:45 single process color touch up appointment. Stylist "Dana" finally came over at 10:05. No "sorry I'm running late" nothing. Takes ten minutes to get roots done. Then left sitting there for almost another 1 and 1/2 hours while she dealt with other customers. Usually don't write reviews on these sites but this is the SECOND time this has happened. I paid almost $80 for a horrible experience.
Pros: close to my house
Cons: customer service challenged
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