I went to this spa recently for a pedicure. The pedicure itself was great--lots of attention was paid to sanitation, wonderful foot/leg massage, great job on polish. Unfortunately, the pedicure was constantly interrupted with long explanations of the products she was using. Each item from the sugar scrub to the lotion was given its own sales pitch. I've had many pedicures before (even at this same spa!) and I have NEVER had this experience. It was distracting and prevented me from fully relaxing.
When the pedicure was over and I was waiting for the polish to dry, I thought for sure that the sales pitches were over. But, no! She came back in the room with a basket full of the products she used and went through another spiel describing all the products to me. I tried my best to be polite, but made it clear that I wasn't interested. She then informed me that she'd leave the basket of products up at the front desk so they'd be there when I check out. I politely informed her again that I don't think I'll be needing any products.
I wouldn't go here again for a pedicure. Although the nail tech did a great job, I just can't handle paying $55 (+tip) for a service only to be bombarded with sales pitches during what should be a relaxing experience. I hope that they read this and reconsider their sales strategy, as I believe I'm not the only customer who would be turned off by it.
Let your products speak for themselves! If I love the pedicure and thought the scrub or lotion or whatever was amazing, I am more than capable of walking over to the shelf and buying it.
Pros: good pedicure, nice atmosphere, friendly staff
Cons: too focused on selling products
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