From the time we walked into the Holiday House the staff was rude, especially the front desk clerk. She literally threw our paperwork at us and never asked any questions about our dog and his daily routine or if there were any special instructions. When I told her about his daily medication she cut me off by saying ""just put it on the paper"". I was appauled by her attitude. At this point I didn't want to leave our dog, but we were leaving for the airport and therefore, unable to find another kennel. I reluctently left my baby in these people's hands and as a staff member pulled him back through the door I had to leave, as tears began pouring down my face. Needless to say I didn't quite enjoy my vacation as I should have, spending a lot of time worrying about my dog. We called three times, twice I left a message and no one returned my calls. The third time a staff member hung up on my husband. When we returned my dog was a mess, dirty, smelly and contaminated with flees, which he didn't have a week earlier. His mats were so bad that I had to take him to a groomer who worked on him for four hours. The worst part was they returned his medicine bottle and it was full. For ten days my dog went without his heart medicine!!!! If they didn't give him his medicine I am sure he didn't enjoy the play times and perks I purchased for him. I have never in my fifty years of kenneling my dogs seen such a horrible facility. Please think twice before sending your pet to this kennel.
Cons: Dirty Facility, Rude Staff, Inadequate Animal Care
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