I went to return an lcd monitor the day after I purchased it due to a scratch in the middle of the screen. Quite annoying. I figured it would be no big deal, I had the receipt, and everything was nicely packed back in the box.\r
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The first associate at the customer service desk was helpful and said I could go ahead and get a replacement from the aisles. When I returned, the first associate was busy and another associate decided instead to deny the exchange offering a very careful forensic analysis of how I had obviously scratched the screen myself.\r
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I have opened boxes in the past and was quite careful in opening this box and it was quite annoying to hear all these excuses to avoid exchanging the item.\r
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So not very happy at all.
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