was happy with this establishment. I have even bought my car from them.\r
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However my last two issues left me upset enough to go around the net and spread a word about their screw ups.\r
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The service department needed 4 different visits, and dealer's ""master technician"" would be telling it is ok for transmission to grind. Well after HMC USA getting involved, the transmission got repaired and no problem.\r
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Now they changed the strut at mid 50k miles. Took 3 trips. 1st: could not replicate the problem, 2nd: could not replicate the problem, but I asked to show the ""issue"". After showing the leaking oil from blown shock this dealer agreed to fix the car. 3rd: by the time I drove to Parker Road I had obnoxious knocking, turned around to a dealer.... oh they forgot to install the spacer.\r
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Well now 5k miles later- the same strut blown out again. I decided I can do the job w/o delay... upon disassembly notice ""fudged"" stripped nut with lock tie, rounded off ""D"" shape in upper insulator and channel lock marks on the shock rod (explains why the shock was so short lived). Dealer/service manager/Mike Dyer is ""not buying my parts"".\r
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So think twice before letting this folks do anything for you. Oh yeah to tap it off... they don't document the complaints, so according to them I had one visit/complaint with my tranny and one visit/complaint with my strut.\r
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Would you trust them?\r
Pros: None that i can come up with right now
Cons: dishonest, arrogant, incapable.....etc.
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