I have been to charisma about 7 or 8 times in the last 5 years. Sometimes for hair and for massage. I have no complaints about my massages, but my hair has been over proseced, and literally falling out of my head in handfulls!!!!!!!!!!!!!!!!!! I know i am not a regular client, but I keep thinking this time will be different, (my sister loves Dolly) Now when I call I can not get an appointment with Dolly, she is to busy. So I give up. The last time i was there, the front desk totally ignored me, and had a five minute conversation, before they acknowledged me!!! I'm sorry, but im going to give my money to PROFESSIONALS!!!!!!
Pros: I can shop in the mall
Cons: front desk, customer service
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