before i 4get i also paid $300xtra for a2yr warrenty.went backagain2 exchangeitforanevenmoreexpensive laptopbecause I was so tired of having to deal with all the B.S.and they said all I could do it send it to the HP head quaters to have them look at it and fix it, and that I COULD NOT GET AN EXCHANGE OR MONEY BACK until I sent it there THREE different times- which each time it would take 2-3 MONTHS to get it back!!
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