DON'T EVER TAKE YOUR HUSKIES, OR ANY LONG HAIRED DOGS TO THIS KENNEL!!
We boarded our two siberian husky babies here and asked that they be groomed as well and sepecifically said NOT to cut the fur.
When we picked them up one of our babies had tan patch across her back that was not there when we dropped them off. Chop marks were visible on the fur.
I immediately informed the kennel. The groomer stated that they only washed and brushed our babies and scissors were not taken to them. The groomer also said that she could do nothing about the situation and that I would have to talk to the owner Carol Lee. The groomer DID NOT want to look at our baby's fur, and this was within 15 minutes of picking them up!
Our babies vet had a different opinion. The vet said they were chop marks made by scissors. I also spoke to another groomer at the vets who also agreed that the fur POORLY was cut with a scissor.
TO make a long story short, Carol Lee blamed everyone and everything else from our baby blowing her puppy coat to our other dog making those chop marks. How can a dog make straight clear chop marks that were over 5 inches long? He would have had to gnaw on the fur and move his mouth across the back.
Carol Lee backed her groomers statement that no scissors were used, and ADMITTED that she was NOT there when our babies were groomed.
They ignored the proof that was standing at their feet and also the statements we had from the vet and the other groomer. They REFUSED to admit they did any wrong.
They did the thing we specifically asked them NOT to do. They cut our baby's hair and would not admit it!
If I the rating of NEGATIVE 5 stars were available, thats what I would rate them.
We will not be using this kennel again and recommend that everyone think twice before using them as well.
NEVER AGAIN!
Pros: employees back each other up
Cons: Employees AND owner dont own up to their mistakes!!
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