This place is an organizational nightmare. They have three different offices that they shuffle between, as well as their workshop, but I don't know if this is a cause or effect of the confusion. The actual tailoring they do is perfectly fine (they made a tiny mistake on one thing but were able to fix it), but trying to get your stuff back is unacceptably complicated. I brought them three garments and the first two were completed with some but not much difficulty. When we discovered the little mistake on my dress I asked if they could call me when it was done. My guy (I think his name was JT) acted like this was a really novel request but said okay. Of course he never called so eventually I called him on a Tuesday and asked if I could get the dress on Thursday. He said sure, any time, so I came on Thursday and he didn't have it. I told him I'd come again the next day (I don't live in the neighborhood), and when I came back he said the delivery guy was on his way with it and he'd be there in two minutes. He came back ten minutes later and said the guy wouldn't be there for an hour so he would deliver the dress to my house the next day. I said it needed to be in the morning and he said he'd call in a few hours to confirm. Several hours later I called him, and he said I'd have the dress by 11 the next morning. At 11 the next morning he called me and said he'd lost my address, and I said it was too late, I needed to leave the house. I was back in the neighborhood the next Friday and called asking when he would have it, and he said to come at 1:30. At 1:30 he wasn't even in the office. Two more customers were waiting for him, and at about 2:15 he finally rolled in. I got my dress and got the hell out of here.
I don't understand how this place could have so many positive reviews. One of the customers who was waiting with me the last time I went tried to warn me about them, saying that "you have to manage them really aggressively," and I said I knew all too well. And of course when JT showed up he didn't even have that guy's suit! They're always very apologetic when they mess up but there's just something dishonest about them. Like they're just telling you what you want to hear -- your dress is here waiting for you, come in at 1:30, we'll bring it by 11 -- and then have no intention of actually following through. They are on the pricey side, and it's just not fair to make their customers work so hard. I wanted to give them no stars at all but their workmanship is fine so I'll give them the one.
Pros: Good workmanship
Cons: Horrible service
more