I have been a customer for many years. The doctors have been wonderful. Explain everything to me in detail. Dr. Lyons was the best of all, but they were all great. The front desk is another story. They have double charged me in the past, lost out pet insurance claim forms, the number is busy 90% of the time I call, and the girls sound very stressed. I was told I'd get a call back 3 times about a claim form and no one ever did. Then when I asked for the secretaries name (for tracking only) she refused to give it to me. I was shocked at how unprofessional and immature that was. But since they always give my pets such great care, I'll probably be back. Their prices do seem a bit high also. I used to go to Golden Mile Pet Care on Baltimore Pike. What a crazy place that is. They gave my poor dog a hysterectomy without anesthesia. When I questioned it, they said dogs don't need any. My poor dog had to suffer that unnecessary pain and agony.
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