I had a mixed experience at Carrsmith when my car needed a new part. They were very honest about the price of the part and reassured me that it would improve my car's performance. This was a welcome change from other shops I had been to where they wanted to sell me extra things or overcharge me.\r
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However, when I went to pick up my car at the end of the day, the front desk staff very apologetically told me that they had not been able to get to my car all day (despite having an appointment and being told it would not be a problem to fix it). I was shocked as no one had called to tell me this. When I took it in again, the part was put in, but my brakes were poorly adjusted in the process, making it difficult to operate the emergency brake.\r
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These seem like very honest people, but the level of skill seems to be suboptimal, at least in my experience. This is obviously just one opinion, but I wanted to share it.
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