My friends and I wanted some good sushi on our last night in South Beach. On a referal by our hotel, we headed to Shoji. While the food was quite good, the service and management were beyond terrible. The first thing that happened: one of the girls I was with ordered a sushi roll that came with a sauce that was so spicy, it made her physically ill. The only warning she received was from the waiter telling her that he would put the sauce on the side for her. The second thing that happened: We received the bill and noticed we were charged for the second most expensive saki bottle on their list. When we confronted the manager about it, he simply said that we made a mistake in ordering and there was nothing he could do. He also said there was nothing he could do about my friend getting sick from their spicy sauce, and even stated that it was her fault for not tasting it before dipping her sushi roll in it. Finally, the icing on the cake: we had them run 7 separate credit cards for the tab. I had calculated out what everyone's total would be, yet when we received the checks, everyone was charged $6.00 more than what we should have been charged. I confronted the manager about our being overcharged; he argued with me for a while, with the server standing right next to us, and finally, the server handed over a server's book with $42 (the exact amount we were overcharged was set already set aside -- he didn't even have to count it out before giving it back to me!!!) and said: ""Fine, here's your $42 dollars!"" My friends and I don't usually complain, as we are all in the restaurant industry, but this was just too much! They are scam artists, BEWARE!!!
Pros: Good Food
Cons: Terrible Service, Poor Management, Unreasonably High Prices
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