I purchased the 5-year in-store service warrantly when I bought my desktop PC 17 months ago, and was initially glad I had when I started having problems withe the PC recently. However, now I regret it since it took me nearly an hour just to drop off the PC to be serviced (there wasn't a long line at all, but either the employees or the process, or both, were painfully slow). Then they told me it would be several days before they would even get around to looking at my PC, although from what I've read on here it will likely be much longer -- the stacks of PCs waiting to be looked at was huge.
Pros: good selection, low prices
Cons: Bad customer service all around
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