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HORRIBLE CUSTOMER SERVICE AND QUALITY!!! - Review by citysearch c | Lord's & Lady's Hair Salons

Lord's & Lady's Hair Salons

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HORRIBLE CUSTOMER SERVICE AND QUALITY!!! 4/24/2009

I have been going to this Lords and Ladies for 7 years. The hairstylist turn over is crazy. I ALWAYS have a different girl. Last time I went I saw a young girl named Julie. She had cut my hair before and did a pretty good job. My hair is dark brunette so I wanted to get it dyed blonde. They told me it would be about $200!!! But I forked over the cash..last time I did it my hair looked amazing (again different hairstylist). They had scheduled me in about one hour before the salon closed. Julie did stay late but apparently she had a date set up with some guy and invited him and his 4 friends into the closed salon. I felt really uncomfortable because I had foils in my hair and had these guys around. They were talking about smoking. She did my hair and it looked awful ...It just looked like highlights and it was very blonde in some areas..but I didn't say anything because it was late and I did not feel comfortable. I called the next day and tried to talk to the Manager about my hair but she told me to try and work with Julie directly. I spoke with Julie and she told me to come in later that day. I went in and she put in more foils and it still didn't look different and I had been in there for over an hour and she was working on someone else. I gave up at that point. After spending so much money there I will never go back. I feel like they did not care about me and the staff was always rude and seemed miserable. Pros: Clean salon Cons: Price, inexperiences hairstylist, Julie more
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