We found their service to be super slow compared to the efficiency you see with the major companies. We returned a car on a Sunday at Kona to find only one overworked employee trying to do all the jobs inside and out for a line of customers. We barely made our flight after the one employee shut down the office to run the shuttle van. Then we were charged over $500 for small fender scratches. Found out from a Hilo B&B website that Harper's is known for this practice.
more