They DO NOT Care about the business. I have tried to contact this salon numerous times and no one has contacted me back!!\r
I have been a regular client of Ashley's since last year for the second time. I was in your salon on Wednesday, 2/25/09 and I feel I was over-charged for the service provided. I made an appointment for a 5pm haircut and was back in my car at 5:15pm. Ashley cut my hair dry, then asked me if I wanted my hair washed and styled. I have never been asked this in any of my prior services. I had washed my hair that morning, so I did not see a need in the wash and style since it was offered. So, when the front desk closed me out, it was the same price?? I asked her why it was the same price since my hair was not washed nor styled. She went back to talk to Ashely and she told her to take off $5. So, instead of $55, I am paying $50 for less than 15 minute dry cut. I told her I really did not feel comfortable with paying that price with no wash or style. She went back to Ashley again and she said, ""I am a senior stylist and that is my price"". I reluctantly paid for a service I did not receive. I have been with your salon for many years, I was with you on Rock St, then the move to the smaller house. I moved away and came back last year. I am extremely disappointed and never would have thought I would have been treated like this. I keep on thinking to myself, since it was discounted $5, is your service for wash and style $5? It just does not make sense to me at all. I responded to the Contact Us on their site and never got a response. I really do not feel this is the way you value a client's business. BAD BAD BAD BUSINESS PRACTICES.\r
\r
\r
\r
\r
Pros: Highly trained stylists
Cons: Do not care about doing business right. Cheated out of services and charged the same price.
more