Purchased a 2007 certified TL for Xmas and was happy with the purchase and the buying process. Got a fair deal and the salesperson, Asit, was great. However, the customer follow up process was extremely poor. Here it is March 10, and I still don't have my title paperwork (bought the car Dec. 23). According to the dealship, they lost the first title and are applying for a copy. I'm getting letters from the state asking why I don't have insurance on my car because it is not registered in the state of Georgia. All the dealership has done so far is have me come by (4 times so far) to get updated temporary tags. Watch out for the incompetents that work in the back offices.
Pros: Quick, painless and fair sales process.
Cons: Service after the sale is VERY poor.
more