The only reason they got one star is because there is no way togive them a negative star, otherwise they would have gotten one. We took our exotic pet to the Wells Branch pet and bird clinic and they murdered him. Before taking him there we called and very specifically asked if they had an exotic pet specialist and if they knew how to treat our specific pet. They told us that yes they had a specialist and that they did know how to treat our type of pet. When we got there we sat in the waiting room of this decrepit old building for about half an hour while our pet was really sick and dying, then they took us into the back room and left us there for about another half hour...when we arrived we were the only people there so there was no reason to make us wait so long. When I went to look out the door to see where the vet was, she was walking around talking to the staff very casually and going in and out of the back room. When she finally came to see our pet, she had no idea what it even was..she actually told us she had never even heard of it before. The only reason we went there was because they were the only place open that told us they had a specialist and our pet was in a bad way so it couldn't wait..if it could have we would have left. She went ahead and treated our animal, we stupidly thought even though she didn't know the animal that she had even the slightest bit of basic animal care knowledge. She gave him a few shots and charged us a ton of money..our pet died that night. After this experience I have talked to several other people that have taken animals there and to the south location as well who had their pets die after they treated them even for the simplest things. They also won't let you get away without trying to sell you every imaginable thing they can. I have no idea how this place is even allowed to operate, and who knows how many countless animals they have murdered. When you see the good reviews here, keep in mind that the employees are allowed to review as well.
Pros: none at all
Cons: greedy, poorly educated liars!
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