Patti was SO RUDE! And she is the wife of the owner!! The plain and simple fact was that I was not spending hundreds of dollars in their shop THAT day. She kept trying to push me into repairs that ultimately would cost us over a thousand dollars. I went in for a diagnostics report yet was not given one. (they don't make copies or write anything down apparently) I had to write it down myself! I wanted to ask my husband first about the repairs but she was so condescending and sarcastic to me that even if the repairs were free I would not go back. It?s extremely close and they don?t charge dealership prices (but so do a lot of other places). Had she behaved in a dignified manner she would have gained all our business because (just moving from TX) we are looking for a single place to take our cars. I have had other repairs done before such as brakes, tires, and etc. And I have asked all the same kinds of questions before. I have gone in for other diagnostics too. But have NEVER experienced the lack of professionalism that was at Car Care America!
Pros: For people who like handing their credit cards to complete strangers to make them happy so they aren't rude to them.
Cons: Owner's wife is horribly rude.
more