A week before my wedding (I know I was cutting it close, but we had just moved from Denver eight days before the wedding and they promised they could get it done in time) I decided to get my wedding gown cleaned. It had a spot on the train (not really noticeable) and one wrinkle on the bodice. It had not been cleaned in the year that I owned it and after all the fittings and the move, I figured it wouldn't hurt to get it cleaned. I brought it in on a nice, pink satin hanger. When I picked up my dress three days later, the dress was dirtier then when I first brought it in! It had a large yellow stain across the breast, the bodice was COMPLETELY wrinkled, there were four more spots on the skirt and the train, the entire bottom of the dress was covered in dust and lint, the sash was dirty and discolored, they lost my satin hanger, and while looking at my dress a button fell off in my hand! Two days before my wedding, I didn't have a dress. They promised me that they would take care of it, that they were sorry and embarrassed, they assured me that it had never happened before, etc. I had no choice but to leave the dress with them so that they could re-clean it and they promised to have it delivered to the hotel where we were staying (the Sorrento). The dress made it to the hotel completely cleaned and pressed, but without the hanger. (The hanger was important because my bridesmaids had ivory hangers and it would have made a great picture). When I called Blue Sky about my hanger, they insisted that they had 2 witnesses that swore I never brought the dress in on a pink satin hanger. Three weeks later they found the hanger that they insisted I was lying about. PLEASE
Pros: nothing
Cons: poor customer service, poor workmanship
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