I bought my wedding dress at the Wedding Shoppe several months ago and had an extremely positive experience. The saleswoman had an excellent sense of what I was looking for. I ended up purchasing a dress that she had recommended, which was also within my budget.
The trouble started when I went in for my first fitting. I was told to budget an hour for the first fitting, so I left work early to make it in time to my appointment. When I got there, I was left alone for 15 minutes waiting for someone to lace up my dress. When someone finally came to lace me up, she told me about how my dress is a newer style and that it should be taken in from the back, not the sides, as they had just recently ruined another brides dress! I couldn't believe she was sharing this with me! As soon as the dress was on, I was asked if I wanted it unlaced - I said that I hoped to get the fitting process started and the response was ""Well if you had come an hour earlier, we could have started, but I've got 2 other brides here and we're short handed."" When I went downstairs I told the receptionist that I was anticipating a longer fitting and it was then that I learned a seamstress had called in sick. Why not let me know that before I left work early?! I managed to get an estimate, even though no one ever offered me one. The next week, I took my dress out of the Wedding Shoppe and brought it to Su's Express Alterations, where I got personal service. The alterations were completed (it was taken in from the sides, too) with beautiful results and I was charged $150 less than what the Wedding Shoppe quoted me.
Pros: Great place to buy a dress
Cons: Horrible service in the alterations department
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