I recently bought a Honda Odessey from Cary Auto Park. I had a pre-buy and post-buy bad experiences from them. Read on..While I was doing my rate-comparison search, I got a quote from Leith Honda, Capital Blvd, Raleigh. Then I went to Cary Auto Park Honda and told the quote. The Sales guy tells me that since you got this quote verbally, Leith Raleigh may not have included the trasnportation fees etc. Hence get the quote written on paper (tell him that you are applying for a loan and he will give it) and then Leith Honda Cary will beat it and at the most match it. I went to Leith Raleigh, got the quote for 29,999 (Jan 09 last week). When I brought this to Leith Cary. First he did all the drama of his manager not able to beat the price. Worse he did not even match it. Finally I bought it for 30 grand (paying $1 more). Then I got to this finance person, he sold a third-rated (I called it Third-rated as it is Third-party and not Honda warranty) warranty called CNA, which has less coverage than Honda Direct Warranty for the same Silver Level. Lucky for my friend (who was also supposed to buy from Cary Leith Honda, but had drop off due to some financial obligations), who is thanking his heavens that he did not get duped like me. For a good amount of other reasons, a month later he went to Leith Raleigh and bought similar Odyssey like me and what a service he received from them. The Financier there was a customer-centric guy who gave my friend options on warranty - CNA or Honda Direct. And Honda Direct costs little bit more than CNA. But I was fooled to believe that there is only one warranty that is CNA. Read on..still worse part. The financier at Leith Raleigh tells us that Leith makes some kick-backs, if they sell CNA and hence I was drawn into taking it. Recently Honda Cary conducted a survey over phone and when I told about this dis-service, the lady simply hung-up on me. I will never go again nor refer any friends.
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