We have several appliance garages that needed to be trimmed in order to install the granite countertop. Since the company does custom cabinets I expected they would be able to trim the cabinets. I was at home when they did the trimming and was appalled when I saw the smoke pouring from the saw but what was worse was seeing how my cabinets were splintered from them using an extremely dull blade.
During the job Jason would pop in, inspect the day’s work and make a list of things that needed to be done. I would occasionally glance at the list which would include such things as, “sweep floor and remove debris before leaving”. At the end of the day when the job was completed Jason asked for the final payment. I am very glad that I refused until I inspected the work myself. I came up with my own checklist of 20 items and none of them were as insignificant as sweeping the floor. My list included items such as the splintered cabinets, the soap caddy that would no longer close, the screws that held the dishwasher in place were at an angle and sticking out so far that they were scraping the top of our new dishwasher, the plumbing was not capped which was an item in the contract, several places were missing wood trim, and there was grout all over the wood cabinets.
But the worst thing we found was that the granite where the sink was installed was broken in half. I noticed a fracture when I was wiping the narrow area at the back of the sink. When I looked at the area in front of the sink the fracture continued not just along the top but down the side. Looking under the cabinet you could see that the granite was definitely in two pieces. Did Signature know that it was broken? Yes, because they had applied glue to try and mask the area. We called Jason who insisted that it was a fissure; a natural characteristic of granite. He said he would write us a guarantee that the fracture would not get any larger. It was a long drawn out conversation as Jason tried to convince us it was okay. When he saw that we were not going to accept the broken granite we were amazed when he admitted that the piece was actually broken before they even brought the piece to the house. Did they replace the granite? Yes, but only because we held on to that final payment they were so desperate to get since they needed it to make the company payroll. Did we have any trust in Jason or his company? Absolutely not! But the worst of our dealings with this company was over the kitchen tile. They install natural slate tile without any protection from the grout. The tile was completely covered with a cloud of grout and all the pores and valleys of the beautiful stone were filled with grout. Jason insisted that this is how people like to see their natural stone.
Pros: They are finally out of my home
Cons: Tried to hide flaws, tile installed incorrectly
more