While the facial clinical staff were knowledgeable, there is not a procedure in place to ensure you are seen by the doctor first. This is offered as a option but should always be a requirement prior to a laser treatment. The physician should also be overseeing the actual setting of levels on any lasers prior to treatment. Lasers are not toys and no laser treatment should be conducted without first seeing the on premise physician and going through a thorough medical history background. Prior medical conditions and/or allergies to many common and/or natural ingredients when combined with laser treatments can have serious side effects - breakouts that last weeks, scarring, etc. I had an IPL and Laser Gensis and had such a horrendous breakout of blisters and bumpts on my face that I couldn't leave my house for 2 weeks and had to go to my dermatologist for treatment. The doctors office (Roberts) doesn't answer phones over the weekend so there was no way to get in touch with anyone to get an RX called in, etc. Both my dermatologist and other plastic surgeon that I have gone to in the past have a service that answers their phones over the weekend and can page the physician in the event of an emergency.
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