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Disappointed........... - Review by citysearch c | Alesi's Italian Restaurant

Alesi's Italian Restaurant

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Disappointed........... 2/2/2009

My wife and I no longer intend to frequent this restaurant. We were treated rudely to say the least.. My wife placed a weekly to go order and is always clear what ingredients her meal should have due to certain food allergies. There was clearly a mix-up with her order . She shared my dish but I felt she should speak to a Manager about the mix-up. When she called and explained the matter to a staff member, she first apologized then put the owner on the phone. The Owner flat out refused to believe the mix-up was his mistake. He repeatedly said my wife was wrong and did not try to handle this a better way. His egregious response to this a disappointment to us. They lost loyal Customers along with business from friends and family that have been going to this restaurant over 25 years. Cons: unprofessional, rude more
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