Brought in a silk window panel (curtains) with two 3-inch horizontal tears and a hem that needed repair. They told me they could fix it. 10 days later I get a call saying, in fact, they couldn't fix it, the fabric was too delicate. Inconvenient for me but okay, at least (I thought), they're not going to ruin it. I go to pick it up, they bring it out unwrapped (as if I'm going to walk out with them over my arm; I had brought them in folded carefully in a big plastic bag) and a huge area of the drape, about 10 inches by 10 inches, is COMPLETELY SHREDDED. I ask for the manager, who is completely un-empathetic, totally nonplussed. ""The silk's very dry,"" he says blandly. I'm not sure what that has to do with anything. I didn't bring the drape in there expecting it to be ruined, I didn't bring it in there with the caveat I leave it there at my own risk and if it's ruined, well, so be it. He keeps repeating that the silk is dry. I get it. That's hardly the point. They not only offered no monetary recompense, but not even the slightest shred of an apology. I have never had such a shoddy experience like this with a drycleaner. There are cleaners everywhere; why choose one that behaves so indecently?I notice many others here who have also had incredibly BAD EXPERIENCES with Barry-Regent. I'm still dumbfounded by what just happened.
Cons: rude, careless, they have a ""caveat emptor"" attitude
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