I took my car to Lakemont Automotive because it was walking distance to my house and I wouldn't have to wait around there while they fixed my car. They did an oil change on it, checked my fluid levels and John outlined some other things that he recommended to get done. He was polite and made things easy for me to understand. Then, 3 days later, my car started overheating. Since I was just barely out of my driveway when it happened, Lakemont Automotive was the closest, so I drove it in there. John remembered my name from before and took a look at my coolant levels, which he said looked normal, but he would have to get it in the shop (charging me normal mechanic rates) to see. He theorized it might be the thermostat, but stressed he wasn't sure. I had to go to an important appointment and my car was still basically driveable so I took my car with the intent to bring it back the next day. I ultimately decided to take it back to Firestone because they had replaced my entire cooling system a year prior and I was hoping it would still be under warranty. When I got it to Firestone, they said that my coolant was over 1/2 empty (over a gallon) as a result of a lot of loose tube connections and it had probably been going on for months. They tightened everything and even filled my coolant at no charge, causing my heat to work again, which had been out for months. The low coolant levels certainly couldn't have happened in the 24 hours between when John said the coolant levels were normal and when I took it to Firestone. I feel like I avoided being taken for a ride, which is too bad because Lakemont Automotive felt like such a nice, well-kept shop.
Pros: close to neighborhoods, clean, polite workers
Cons: not sure if they're trustworthy
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