I purchased a 2006 Acura TL from Dedham Automall about five months ago. No problems so far. Fortunately it had a very detailed carfax report that showed it's service records from an Acura dealership. It it still under factory bumper-to-bumper and powertrain so I have continued with the recommended service dates.
There are some diamonds to be found here if you just do your homework. A used car is a used car no matter where you buy it. But if your looking for late-model luxury at an affordable price like i was then this is a good place to go.
As for the customer service I would rate it as a B+. I was treated very well by the salesman Jason, and the finance guy worked hard to get me the rate I was looking for on my financing. My fica score is well over 750 so I wasn't taking anything but the best rate and they were able to supply me with that. I had a plan, knew what I wanted, and I got it. The only complaint I had wasn't really there fault. One of the workers at the RMV
transcribed the VIN wrong on my registration and we didn't realize it till I tried to get my Acura inspected. I called Dedham and let them know and they took care of it for me and I picked up the corrected registration the next day, and I even got a free oil change for my inconvenience.
Pros: Great vehicles. Friendly salesmen.
Cons: Not many if you do your homework.
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