On Sunday morning I went to the basement to find that the floor drain was NOT draining, it was backing up anytime we let water go down the pipes. We called Roto-Rooter and set up an appointment for Monday morning. Bright eyed and bushy tailed, the technician showed up. I was very impressed with my technician because of his knowledge and thoroughness in explaining what the cause of the problem was. He proceeded to explain how he was going to fix the problem and really made me feel important by taking me through the steps and showing me an example of a good level by showing me my neighbor's sewer drain. I appreciated his ability to include me and to teach me instead of ignoring me and just being huffy and wanting to get out of there. Thank you for such an excellent experience!
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