We've been going to the Warsaw about twice a year for over 10 years. The service has been getting progressively worse. Tonight was the last straw. Last year, also at Christmas, they ran out of food. This year was not different, however, our waiter last year was apologetic. This year, our waiter not only didn't care, but was rude when we expressed our disappointment. His response was so unpleasant, we asked for the owner and then understood where the attitude came from. The owner said he didn't have time to listen to our complaint because he had several customers up front waiting to complain. I excused myself later and pulled him aside to explain that our waiter's service continued to be unacceptable. I also mentioned that we had been disappointed last year at Christmas. His response was to cut me off mid-sentence with, ""Well then why did you come back?"" Never, never again.
Pros: Food was good
Cons: Service was terrible
more