I am responding to the negative review from a Custom-Fab trailer customer. The trailer was delivered to the customer. She had complaints concerning the trailer. The trailer was picked up at her home and returned to the factory. Work was done on the trailer and it was returned to her at no cost to her. Purchasing a Custom-Fab trailer is not a gamble. The trailers all have a 6 year warranty. Custom-Fab trailers have been sold for 20 years and in that time, I have had very few complaints and each one of those complaints were addressed to the customer's satisfaction. During those 20 years, we have had a few customers who would rather be vicious than return the trailer for warranty work. We do everything possible to satisfy our customers. We custom build every trailer to the customer's needs. They know the ramp heights before the trailer is ever started and concerning this complaint, the customer know the height and was furnished papers showing the height. Instead of writing negative reviews about her trailer and trying to damage our company's reputation, she should return the trailer to the factory and let us satisfy her complaints.
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