The regular and lovely manager, Annie, is on maternity leave and they put a rude, arrogant, awful person, Lisa, in her place as the receptionist. Lisa screamed at me in front of customers and staff loudly proclaiming that I was combative because I challenged her decision about a return. She does not belong in a customer service setting, she's a jerk. I told management that I will never go back as long as she is working there. They've lost my business and my daughter's and they only gave me a lame apology after I called them several times and they only responded after I sent an angry letter.
Pros: bad receptionist ruined experience
Cons: will never go back
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