DO NOT BUY any special orders from this STORE - REALLY...but if you do make sure to get DETAILED paperwork on any orders and get EVERYTHING in writing. \r
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We have brought our complaints to their attention and received little if no contact - daily phone calls would go unanswered, emails - unresponded, or we would get a ""I am looking into that"" or ""I will call you back"". It took a dispute resolution to finally get listened to... but over 18 months later we are still waiting for furniture issues to be resolved! \r
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This is our story - I share so that you can learn: \r
The sales associate upgraded us to down fill without telling us (says they do that on all their furniture orders) and I am allergic to down feathers so obviously would not order down if asked; the sales associate said there would be no delivery charge (we battled with the owner for two months and still ended up paying $400); the sales associate did not tell us that a cushion could not be removed from a special order chair when the depth we wanted was with the cushion off - now they say we are stuck with a $3500 chair my husband can not even sit in comfortably; the sales associate sold us an Eddie West dining table for our main household table - it mares and shows water marks and writing marks... and we specicially asked for a durable table that wouldn't do this; we have also dealt with receiving completely mis-ordered furniture (and wrong chairs and wood type) and again had to battle to get reimbursed for return shipping on something we did not even order!!!
Pros: great furniture and decor items
Cons: service is totally lacking once they have your $
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