Called Dean's for a furnace cleaning. The tech discovered a broken heat exchanger and explained the only option was to replace the entire furnace for $4300 (base model for a 900 square foot home). I asked about the warranty or replacing the part and was told the unit is too old and the part cannot be replaced. He proceeded to remove the furnace and leave to come back another day.
I followed up on the warranty and the original installer told me that not only was the part replaceable for 1/5 of the cost, it was still under warranty (they also quoted the same type furnace at $2500). After I made an appointment with the original installer to replace the exchanger I called to cancel with Dean's. The tech called back to say that they would charge $440 for the furnace removal. Several phone calls with Dean's since then and I have only been insulted, further deceived and threatened. Save yourself the trouble and money and look at another company.
Cons: overpriced, rude, threatening, deceitful
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