Bill's Appliance apparently is the service provider in the Greater Portsmouth area for a major, if not the largest, appliance warranty insurance company. Bill's Appliance was contacted after we called the warranty company requesting service for our new washing machine. A "technician" showed up who had never seen the flashing error code, nor was he interested in the symptoms or what I had discovered the error code to mean. Within 4 minutes of stepping through the door, and not removing a single screw, he abruptly concluded that we needed a new main circuit board and that it would take a couple of days to come in. Six weeks went by and no service. We called "Dee" several times during that six weeks and were told that she expected the part in on Wednesday. No follow-up or no updates from them. We honestly doubt that the part was ordered or that they ever had any intention of helping us. We finally had enough and called the warranty company and complained. They called Bill's Appliance directly and got the same poor customer service. We strongly urged the warranty company to not use Bill's Appliance to service any appliances under their contracts. They did agree to send a different repair company to service our washer. With our economy the way it is, it is most surprising that a company so poorly skilled at providing a service can stay in business. Beware!!
Pros: None
Cons: All
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