I went to Cyprus Air for a gas insert for our fireplace. As soon as I walked in the door and told the salesperson I was interested in a gas insert, he said "no, i think what you want are gas logs." He sold me on the "Cyprus Campfire" a $3600 gas log set that is designed exclusively for Cyprus Air. After returning home and thinking about it more, I thought, I DO want the gas insert and at this price, I want what I want. Have attempted to cancel but am being told I will have to pay a 20% restocking fee. This company has performed no service, no items were pulled from stock, no one came to my home. Basically, I was talked into an item where they have a much larger profit margin. An item I do not want. And, now they want to charge me almost $800. This company uses deceptive sales/business tactics, for example there is always a sale, promotion or special discount, so they can claim that anything you buy is "on sale" and therefore not eligible to be returned. Shady, shady people. Beware.
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