I have received the elemental nature facial several times and am usually very impressed with the technician. Because this is a training facility, I have received services from people with varied levels of experience, but that is the trade-off for the very low and reasonable prices. I can't imagine getting a facial of such high quality for $45 elsewhere (and one that lasts 90 minutes!). I have received a few hair services (haircuts, highlights) and have similar mixed experiences - some haircuts were more expert than others. My husband also goes consistently and has had one negative experience within the last five. When I called and complained, the manager was very apologetic, and we were taken care of accordingly. I would highly recommend this Institute for routine beauty needs.
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