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No Followup to Repair Installation Problems - Review by citysearch c | Mastercraft Hardwood Flooring

Mastercraft Hardwood Flooring

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No Followup to Repair Installation Problems 10/6/2009

The product was great as was the sale, but the non-English-speaking workers cut corners, wasted tile, installed and grouted broken tiles and damaged floorboards and installed unpainted quarter round--in a color that didn't match the cabinetry. Multiple promises were made to return to correct the problems but some six months later there still has not been anyone here to repair the poor workmanship. Lodged a complaint with the local BBB but they apparently ignored the BBB letters and calls and they now have an Unsatisfactory rating with them. They were happy to take our money, but not live up to their word. Find another vendor. If you do use this one, retain some of the payment until after all work is done to your satisfaction. Cons: Poor service/no followup more
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