When I purchased a brand new VW Jetta in 2007, the center back arm rest was broken. The sales rep (Shaun Smith) noted that the armrest was defective and stated that the dealership would have to order a new armrest and install it at no charge to myself. When I went to have the new armrest installed, the dealership now wants to charge me. The Dean Team of Kirkwood refuses to honor their defective product and prior commitment. Unacceptable and terrible customer service. I will never purchase a vehicle nor have my vehicle serviced by the Dean Team of Kirkwood again. Nor would I recommend them to anyone.
Pros: Dean Team of Kirkwood does not honor their word
Cons: Liars
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